Dear Players,
We are pleased to announce our new Customer Service system. You can reach it via the yellow higlighted Help button in the upper right corner. You can submit tickets, upload screenshots, check if your request is being processed, and look back all conversations. You don't have to send email anymore, no chance for our answer getting lost or going into the spam. We shall answer all requests in 1 working day.
Please note that you can still ask, discuss on the forum, but if you need a direct help from us and not form other players, usually you will get faster help if you use the Customer Service Help button.
We hope this new feature will improve your playing experience and will make you more satisfied with our game.

Please post any suggestions / comments about the new CS system here.

Tried out the new customer support system, and overall I am satisfied.

Just one small thing. When you press the Help button you come to a new page. On that page is a large button called Send a message to the Customer Service. The "problem" with this button is that it actually takes you to the Customer service, where you can also monitor your submitted tickets, and look at resolved tickets (yours only ofc). So maybe the big button should be called To Customer Service or something similar?

I was thinking of the same, you are right! We will change that, thanks!