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Topic neve: How to complain about Doomlord
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How to complain about Doomlord
1. hozzászólás - 2012.12.03. 13:21:49
Doomlord is a nice game, but from time to time players run into things they do not understand, or things that are just wrong.
So, how do players like that complain in a manner that is helpful (both to themselves and the Doomlord development team)?
Having been around here for some time, I just want to share my experience and opinion about how to best go about this.

Option A: Complain silently in front of their computer, thinking "This is stupid!"
Result: In game, none whatsoever, although you as a player might feel better.
When to use: Never

Option B: Write a post about in on the Clan Forums
Result: Depends. If you are lucky a Clan mate will be able to help you, or just be supportive in general.
When to use: Whenever you want to complain about the b**** stealing all your SE, any time you think your clan mates can help you.

Option C: Write a post on the Forums
Result: Hopefully another player can help you finding the information you need, and if the information is not available someone from Beholder might be able to help.
When to use: Whenever you have a question that is of general interest.

Option D: Use Beholder Costumer service (Help button top right of your screen while playing)
Result: Expect help with 48 hours (often less), and either an answer or a fix to your problem.
When to use: Whenever you have some problem directly related to your character. This could be a bug that affects your character (Item not awarded to you, pets not gaining skill points as they should), something affecting your account (payments, banned), or affecting your play (you think someone is cheating, information you need is not to be found anywhere).

In all cases, try to
a) find the information you need yourself first.
b) be constructive and precise in your complaint and always include all relevant information (Character name and World)

Examples:
You win an Auction in the Auction house, but do not get the item. In this case the best way to complain is Option D: Contact Customer service. Be sure to include all relevant information.

Another player steals SE from you all the time. Option B: Clan forums is probably your best bet. Hopefully your clan mates can give you some tips and perhaps even support.

Playing the game you realize the interface is just weird in some place. Option C: Forums would be a good place to bring that up, since it would affect everyone playing the game.

Happy gaming all!
A hozzászólást Sbart módosította 2012.12.03. 13:39:39-kor
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